Casumo bookie review - Account

Age Limit
Casumo
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Trusted by
Malta Gaming AuthorityUK Gambling CommissionSwedish Gambling Authority
Total score10.0
Pros
+ App available
+ Unlimited withdrawals
+ Clean design

Quick casino facts

Year foundedYear founded: 2012
Affiliate programAffiliate program (1)
Casumo Affiliates
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LicensesLicenses (6)
DGOJ Spain
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Bally
Barcrest Games
Big Time Gaming
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IGT (WagerWorks)
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Play'n GO
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Quickspin
Red Tiger Gaming
Thunderkick
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Support typesSupport types (2)
Live Chat
Support Email

Account

To access the Casumo website, bettors will first register for an account. How to sign up is one of the questions that would-be Casumo users inquire about the most frequently. 

This is the initial step for any website that offers to bet on sports. The process is straightforward and consists of a few stages that punters must carry out.

How To Open/Register An Account

There are also various other concerns or questions regarding accounts that most players may experience. It is typically what causes the most concern among gamblers. The processes required to register for an account and any other account-related questions are outlined here. Each is uncomplicated and won't take more than a few minutes to finish.

In contrast to the signup pages of other online casinos, the one at Casumo is unique. It is more pleasing to the eye and leads punters through the process, making it ideal for first-time bettors who may not be sure what to do and a breeze for experienced gamblers.

  1. The first thing you need to do is head to the left side of the Casumo website after opening it in your browser. Click the "Log In" option located on the left side of the page, just below the "Sign Up" button.
  2. When you are ready to register, a lively registration page will load. You will need to complete a registration form with two parts.
  3. To get started, all you have to do is type in your email address, pick a password, and decide on a nickname. Your password must be at least six characters long, contain at least one letter, and either one digit or one special character (!, %, #). Simply clicking the "Continue" button will take you to the subsequent stage of the process.
  4. On the following page of the registration, you will be required to submit some further personal information, including:
    1. First Name
    2. Last Name
    3. Gender
    4. Date Of Birth
    5. Street Address
    6. Zip Code
    7. City
    8. Choose A Country
    9. Phone Number
  5. When prompted to do so, click the "Create an account" option to finish the signup process for Casumo Casino.

Account Verification

You will be requested to authenticate your newly registered account. It is crucial to identify your identification as soon as possible so that there are no issues when you seek to make a withdrawal.

To verify your identity, you can be asked to provide proof in the form of one or more of the following documents:

  • Your age
  • Your identity
  • The country of residence

You may use the following documents to do so:

  • passport or photo ID
  • proof of source of payment
  • proof of address (preferably an electricity bill, not older than six months).

You may also need to provide proof of income, like:

  • an employment contract or payslip
  • contract of sale (sale of the property)
  • share certificate (sale of securities)
  • will (inheritance)
  • certificate of win/bank statement (winnings from lottery/betting/casino)

How To Login

After the player has completed the registration process, there is a good probability that they are enthusiastic about participating in one of the several sports betting actions that Casumo offers.

To begin utilizing any of the provided services or features of the website, punters will first need to log into the account they created. Signing into a Casumo account is just as simple as registering for it in the first place.

Carry out the procedures listed below:

  1. Visit the official Casumo website.
  2. Simply log in by clicking the "Sign in" icon at the very top of the page.
  3. Enter the registered username and password.
  4. Begin placing your bets after clicking the "Login" button.

You can reset your password by going to the "forgot your password" link if you have forgotten it. After that, all you need to do is follow the instructions to get back into your account.

How To Unlock An Account

Bettors may face some difficulties with the news that their casino account has been suspended or blocked. In the end, it puts their money and prizes at risk. Punters may be unable to connect to their Casumo account for various reasons, including too many failed login attempts or an issue with the KYC process.

There is no doubt that bettors are wondering how they can have their accounts unlocked at this very moment. They must get in touch with Customer Support very away.

  1. Open the email you used to sign up for a Casumo account.
  2. Prepare an email and address it to hey@casumo.com.
  3. Describe your issue in the subject line, like "Account ##### has been blocked."
  4. Discuss the issue in detail in the email body. You may need to include:
    • A well-outlined description of your registration details,
    • The device used to create the account, and
    • A scanned copy of a photo ID card and other proofs of identity and scanned copies of deposit receipts made to Casumo. Remember that it is better to submit these scans in PDF format.

How To Close an Account

Casumo customers can close their accounts at any moment. Here, we'll go through two approaches to accomplish this. Casumo will return any remaining funds to the owner's account in all scenarios.

Contacting Customer Support is the first approach. You can take the following actions:

  1. Open the email account that is linked to your Casumo account.
  2. Send an email to hey@casumo.com.
  3. In the Subject field, type "REQUEST TO DELETE MY ACCOUNT."
  4. Now, send them an email requesting that they remove your account from their database and wipe any data you may have with them.

Assume a punter is canceling their account because they believe they're developing or are in the grip of gambling addiction. Fortunately, Casumo takes efforts to safeguard them from this issue.

Head to their Responsible Gaming Page.

When asked about the closure of your account, state the reason as "RG Reason." This way, Casumo will take the necessary steps to protect the punter and prevent any re-registrations from you.

It's important to remember that creating a new account and using it after an RG Reason closure is a form of fraud and, as such, a violation of the T&Cs. As a result, your account will be permanently closed.

Casumo Adds Sports Betting to Its Portfolio
2022-04-06

Casumo Adds Sports Betting to Its Portfolio

This is a great move now that there is a set of gamblers who are into both casino games and sports betting. For such players, switching between casinos and online bookmakers can be tricky. But now, everything is under one roof. Interestingly, the bookmaker covers all sports, plus the extras.